CityServe: Online Grievance Redressal System for Municipal Services
DOI:
https://doi.org/10.65521/intjournalrecadvengtech.v14i3s.1679Keywords:
City Service Management
Smart City Solutions
Digital Governance Systems
E-Governance Systems
Urban Service Delivery Systems
Grievance Mechanisms
Citizen Service Systems
Service Level Agreements (SLA)/Service Level Commitments (SLC)
Real-Time Complaint Resolution Mechanisms
Data-Driven Decision Making
Abstract
The Online Grievance Redressal System is designed to address some of the failures of traditional grievance process. The view is that a centralized and (hopefully) technology-enabled service will help to create transparency, accountability, and a level of trust with the citizenry. While there are current frameworks for managing complaints, this project moves toward a more deliberate and joined up approach that improves and streamlines reporting processes and tracking electronically. This effort would provide a redesign of a citizen-centered service that is functional and scalable, but also a step beyond early forms of e-governance.
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Published
2025-12-23
How to Cite
Raut , A. A., Paradkar, S. R., Ghangare, A. G., & Ganvir, T. (2025). CityServe: Online Grievance Redressal System for Municipal Services. International Journal of Recent Advances in Engineering and Technology, 14(3s), 118–124. https://doi.org/10.65521/intjournalrecadvengtech.v14i3s.1679
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This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
