Ethical Use of AI Communication Systems in Recruitment and Human Resource Management: An Empirical Study

Abstract

Incorporating AI tools in recruitment and HR management has become a common practice in recent years. The automation of candidate screening and use of chat bots and digital interviewing platforms provides greater operational efficiency for these functions. The automation of these functions provides greater operational efficiency for these functions. The purpose of this study is to analyze the use of AI communication systems in a recruitment context and the application of AI in a socially responsible manner. These research objectives were accomplished through a mixed method empirical research design. 120 HR professionals and 250 job applicants from various fields were selected as study participants. The participants completed surveys, engaged in semi-structured interviews, and took part in organizational case studies. Quantitative research hypothesis testing focused on the relationships between ethical AI use and candidate trust, satisfaction, and organizational reputation. In contrast, qualitative thematic analysis relied on perceptions of bias, accountability, and transparency to suggest the value of the practice.