IMPACT OF ANTECEDENT FACTORS ON ORGANISATIONAL CITIZENSHIP BEHAVIOUR IN IT FIRMS

Abstract

This study discusses the influence of diverse antecedent factors
on organisational citizenship behaviour (OCB) is the essential
constructs for improving organisational performance and
sustainability. The study examines four categories of antecedent
factors: Individual Level Characteristics, HR-Related Practices,
Dyadic Level Relationships and Organisational Embeddedness.
This study offers a comprehensive understanding of the multilevel factors that affect employee conduct and emotional
attachment to the organisation, elucidating what motivates
employees to exceed formal position standards and maintain
long-term commitment. The study demonstrates that highquality leader-member interactions, robust cultural alignment,
and supporting HR systems significantly improve
organisational citizenship behaviour, based on theoretical
frameworks and actual data. The study enhances the previous
literature by synthesising many antecedent factors and
emphasising their combined impact on essential organisational
outcomes. The study’s main focus is to identify the impact of
Antecedent factors on Organisational Citizenship Behaviour.
150 employees working in IT industry were included in this
study and Convenience sampling technique was adopted to
select the respondents. Multiple Regression Analysis and one -
way ANOVA are the statistical tools used to fulfil the objectives.
SPSS v25 is used to analyse the data. The overall reliability of
the study is 0.826 (82.6%). Through results it is noted that
Organisational Citizenship Behaviour is influenced by
Individual level factors, Human Resource level factors, Dyadic
level factors and Organisational Embeddedness. Further it is
identified that Organisational Citizenship Behaviour is more
influenced by Organisational Embeddedness followed by
Individual level factors and Human Resource level factors.
Significant influence of age, designation, work experience and
annual income on Organisational Citizenship Behaviour are
observed.