QuickFix: Automated Ticket Management Platform

Abstract

For the growing number of software issues and service requests reported by customers, IT companies  must find a well-organized and effective way to cope. The Helpdesk Ticketing System meets this need by  providing a web-based solution that is centralized and enables users to submit tickets easily and track their  progress. It also auto-updates when necessary, thus bridging the gulf between clients and the company, ensuring  more smoothly provided service. In the past, tickets were often opened by email, which can very easily lead to  confusion and inefficiency. With the Helpdesk Ticketing System, every small worry can still be logged and dealt  with quickly -- thus improving the overall efficiency of the whole process. No matter where a user or customer is,  then the system can be used to access. Another advantage is that it will cut down on how many tickets are issued  each day which in turn keeps down worker's income. Moreover, we can make contributions by Article Lin Ho  (above). The system basically brings together issues, their solutions and ticket administration all into one, thus  helping greatly reduce development as well as support expenses. With an effectiveness level comparable to that of  the most advanced space technology, the system creates a virtual space for resolving issues. It also helps maintain  undisturbed IT work and brings gradual improvements to support service