AI Applications in Healthcare Chatbots

Abstract

Chatbots with integrated Artificial Intelligence (AI) technology have enhanced engagement and interaction with patients and enabled quicker diagnosis and medical assistance. AI chatbots provide real-time processes ranging from support and symptom diagnosis to appointment scheduling and even medication reminders. This paper studies innovations in AI powered healthcare systems education chatbots, focusing on their uses, merits, and obstacles. A comparison of the available chatbot systems is done, which illustrates their effectiveness at increasing access to healthcare services and decreasing the burden on medical practitioners. Ethical issues, data security, and the prognosis of AI healthcare chatbots are covered as well. The research made in this paper shows that AI chatbots greatly improve the delivery of healthcare services because they are affordable, easy to use, and access and are built around the patients’ needs.