Revolutionizing Customer Interactions: Developing an Augmented Reality Chatbot with Unity

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Mamuni Arya
Sibabrata Mohanty
Batalanki Srinavas Rao

Abstract

The Augmented Reality (AR) chatbot
stands as a groundbreaking innovation engineered to
initiate dialogues with humans through voice
commands. In today's corporate realm, there's an
overarching impetus to optimize operations and boost
efficiency, ultimately driving profitability. The AR
chatbot emerges as a pivotal advancement toward these
goals by trimming down manpower requirements and
curtailing human involvement.
Traditionally, websites functioned as conduits for
directing users toward desired outcomes. Yet,
contemporary client interactions demand more
immersive and captivating experiences. Hence, our
study endeavors to craft an Augmented Reality Chatbot
utilizing Unity. Augmented Reality technology
epitomizes a forefront breakthrough in the mobile
domain, facilitating the superimposition of external data
onto camera input and presenting results in an intuitive
3D format.
AR boasts diverse applications spanning education,
navigation systems, tourism, gaming, and beyond. Our
foremost objective is to devise a chatbot capable of
engaging with humans in a manner akin to conversing
with another individual, thus fostering heightened
interactivity. By implementing this chatbot,
organizations stand to efficiently accomplish their
objectives with diminished dependence on human
personnel.

Article Details

How to Cite
Arya, M., Mohanty, S., & Rao, B. S. (2024). Revolutionizing Customer Interactions: Developing an Augmented Reality Chatbot with Unity. International Journal on Advanced Computer Theory and Engineering, 13(1), 31–37. https://doi.org/10.65521/ijacte.v13i1.909
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