AI-Powered Chatbots and Predictive Models for E-Commerce Fraud Prevention

Abstract

Background: With the massive growth in e-commerce platforms, fraud detection systems have emerged as the need of today's
time. Therefore, promising solutions that can be provided by AI and ML technologies are the ones that can tackle security-related issues such as fraud detection, bot attacks, behavioral anomalies, and malware threats in the realm of an e-commerce platform. The current study explores the idea of how AI-driven fraud detection systems can be used to enhance the security of an e-commerce platform.