A REVIEW OF AI-BASED CHAT-BOT KIOSKS: ARCHITECTURE, APPLICATIONS, AND FUTURE DIRECTIONS

Abstract

This review examines the development and implementation of AI-based chatbot kiosks, a system that combines the power of
high-order natural language processing (NLP) and conversational AI with physical self-service devices. Based on UK Patent 6380713, in
which a strong kiosk framework with dual-mode interaction, backend integration, and embedded recommendation engines were described, and with the help of recent research on chatbot strategies and conversational commerce, the paper discusses the technical design, AI, and layering of these systems. It also shows multiple uses in retail, banking, healthcare, and government services, showing anincrease in automation rates, customer satisfaction, and productivity. It also examines key user experience (UX) motivators including simplicity and speed of response as well as implementation issues including compatibility with legacy systems, computing requirements, and data security. Lastly, it addresses the new trends such as emotion-aware AI, edge computing, and smart city integration that places AI-powered kiosks at the center of managing future service delivery in a seamless, personalized, and scalable manner.