BEN-MIZRAHI, Fawzia. Customer Satisfaction and Service Quality in the Telecommunications Industry . International Journal on Research and Development - A Management Review, [S. l.], v. 5, n. 1, p. 20–24, 2016. DOI: 10.65521/ijrdmr.v5i1.4299. Disponível em: https://journals.mriindia.com/index.php/ijrdmr/article/view/4299. Acesso em: 25 oct. 2026.