QURESHI-HAQ, Quillon. Intelligent Customer Relationship Management in the Platform Economy: The Interplay of AI Personalization, Customer Experience, Trust, and Loyalty . International Journal on Research and Development - A Management Review, [S. l.], v. 9, n. 1, p. 21–30, 2020. DOI: 10.65521/ijrdmr.v9i1.4280. Disponível em: https://journals.mriindia.com/index.php/ijrdmr/article/view/4280. Acesso em: 24 oct. 2026.