Sahu, V. K., Ahmad, A., Gajalakshmi, R., Subhavathi, V., & Rana, A. (2026). The Role of Artificial Intelligence in Transforming Management Practices and Customer Service Excellence: A Review Study . International Journal on Research and Development - A Management Review, 15(1), 555–563. https://doi.org/10.65521/ijrdmr.v15i1.2585